Return and Refund Policy
Last Updated: 13 August 2026
At ZULKIZURU, we want you to feel confident when shopping with us. If your purchase does not work out, this Return and Refund Policy explains when returns, exchanges, and refunds may be available.
ZULKIZURU is operated from India and primarily serves customers in the United States.
1. Return Eligibility
We generally accept eligible returns when:
The return request is submitted within 10 days of delivery.
The product is in its original condition, except where the product is being returned because it is defective, damaged, or incorrect.
The product has not been intentionally damaged, modified, or misused.
Where reasonably applicable, the product is returned with its original packaging, accessories, manuals, and other included items.
You can provide your order number or other reasonable proof of purchase.
Some products may have different return conditions because of their nature, manufacturer requirements, hygiene considerations, software or licensing restrictions, or applicable law. Any product-specific return restrictions will be disclosed before or at the time of purchase where applicable.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.
2. Return Timeframe
You must contact us within 10 days of the date your order was delivered to request a return.
To start a return, contact:
Email: ummadichanakyabusiness@gmail.com
Please include:
Your full name
Order number
Product name
Reason for the return
Photos or videos, where relevant
We will review your request and provide return instructions if the product is eligible.
3. Return Approval and Process
Do not send a product back before receiving return instructions from us.
Once your return request is approved, we will provide the applicable return address and instructions.
Returned products may be inspected after they are received. If the returned product does not meet the eligibility requirements, we may be unable to provide a full refund, subject to applicable law.
Customers should use a trackable shipping method when returning a product and keep proof of shipment until the return is resolved.
4. Refunds
Once we receive and inspect an approved return, we will process the applicable refund.
Refund Processing Time: 3–5 business days
The refund will generally be issued to the original payment method used for the purchase, unless another method is required or permitted by applicable law.
After we process the refund, the time it takes for the funds to appear in your account may depend on your bank, credit-card company, payment provider, or other financial institution.
Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund is required by applicable law.
5. Exchanges
We may offer exchanges for eligible products, subject to product availability.
If you receive a defective, damaged, or incorrect product, we will make reasonable efforts to provide a replacement or another appropriate remedy.
If the requested replacement is unavailable, we may offer a refund or another available resolution.
6. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
ummadichanakyabusiness@gmail.com
Please include your order number and, where possible, clear photographs or video showing the product and packaging.
Depending on the circumstances, we may offer:
A replacement
A repair, where applicable
A refund
An exchange
Another appropriate remedy
For products covered by a manufacturer's warranty, certain warranty-related claims may also need to be handled according to the manufacturer's warranty terms.
We will not require customers to bear return shipping costs for products that are defective, damaged upon arrival, or incorrectly shipped by us, except where permitted by applicable law.
7. Return Shipping Costs
For change-of-mind returns, such as ordering the wrong product, changing your preference, or no longer wanting the product, the customer is generally responsible for return shipping costs unless otherwise stated at checkout or in a promotional offer.
For products that are:
Defective
Damaged upon arrival
Incorrectly shipped
Materially different from their description
ZULKIZURU will generally cover reasonable return shipping costs or provide an appropriate alternative remedy, subject to applicable law.
8. Non-Returnable Items
Certain products may not be eligible for return, including where applicable:
Products clearly identified as final sale
Gift cards
Downloadable or digital products, once access or download has been provided
Products that cannot be returned for health, safety, or hygiene reasons once opened
Products that have been intentionally damaged, modified, or misused by the customer
Products returned without required components where those components are necessary for resale, except where the return is due to a defect or our error
Any product-specific exclusions will be communicated on the relevant product page or at checkout where applicable.
9. Sale and Promotional Items
Products purchased during promotions, clearance sales, or special offers may be subject to specific return conditions.
Any additional restrictions will be disclosed before purchase.
Unless specifically stated otherwise, products that are eligible for return under this policy remain subject to the same applicable consumer rights and remedies.
10. Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible at:
ummadichanakyabusiness@gmail.com
We will make reasonable efforts to cancel the order before it is processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it and the return process may apply instead.
11. Refunds for Unavailable or Cancelled Orders
If we cancel an accepted order because a product is unavailable, a pricing or listing error occurred, or another legitimate reason prevents us from fulfilling the order, we will provide an applicable refund.
Where required by applicable law, refunds for orders that cannot be fulfilled or are not shipped as promised will be handled in accordance with applicable requirements.
12. Late, Lost, or Unreturned Packages
Customers are responsible for following the return instructions provided by ZULKIZURU and retaining proof of return shipment.
If a returned package appears lost in transit, we may request tracking information or proof of shipment so we can investigate the matter with the carrier.
For orders that are marked as delivered but cannot be located, customers should contact us promptly so we can investigate the delivery issue.
13. Contact Us
For return, refund, or exchange requests, please contact:
Store Name: ZULKIZURU
Email: ummadichanakyabusiness@gmail.com
Phone: +91 7981595997
Business Address: Sri Sai Balaji Town Ship, Shadnagar, Ranga Reddy, Telangana, India
Primary Customer Market: United States
14. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage customers to review this policy before making a purchase.
15. Important Legal Notice
This policy is intended to provide clear and customer-friendly return and refund information for ZULKIZURU's US-facing e-commerce store. Consumer return and refund requirements can vary depending on the customer's state and the product involved, so this policy is subject to applicable federal and state law.
For example, some states impose specific disclosure requirements for sellers with limited or no-return policies. California, for example, requires certain retailers with limited or no-refund policies to clearly disclose those policies.
For online sales generally, the FTC advises sellers to clearly state their return/refund terms and to honor advertised shipping and fulfillment commitments.